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1. If the individual has requested a review of a denial, RowanSOM must promptly designate, and refer the request to a licensed health care professional, who was not directly involved in the denial, to review the decision to deny access. The designated reviewing official, within a reasonable period of time, must determine whether or not to deny the access requested based on the standards put forth in this policy. RowanSOM must promptly provide written notice to the individual of the determination of the designated reviewing official and take other actions as required to carry out the designated reviewing official’s determination.
2. RowanSOM and/or its covered entities must act on requests to access PHI within thirty (30) days after receipt of request. If the request is for PHI not maintained or accessible to RowanSOM on-site, RowanSOM must take action by no later than sixty (60) days from the receipt of such a request. However, Rowan SOM must provide a written statement of the reasons for the delay and the date by which RowanSOM will complete its action on the request. No other time extensions will be granted in excess of sixty (60) days.
3. If RowanSOM and/or its covered entities grant the request to access the PHI, in whole or in part, RowanSOM must inform the individual of the acceptance of the request and provide the access requested by:
   1. Providing the access requested
      RowanSOM must provide the access requested by individuals, including inspection or obtaining a copy, or both, of the PHI about them in designated record sets. If the same PHI that is the subject of a request for access is maintained in more than one designated record set or at more than one location, RowanSOM need only produce the PHI once in response to a request for access.
   2. Form of access requested
      1. Must provide the individual with access to the PHI in the form or format requested by the individual, if it is readily producible in such form or format; or in a readable hard copy form or such other form or format as agreed to by RowanSOM and the individual.
      2. May provide the individual with a summary of the PHI requested, instead of providing access to the PHI, or may provide an explanation of the PHI to which access has been provided, if:
      • • • The individual agrees in advance to such a summary or explanation.
          • The individual agrees in advance to the fees imposed, if any, by the covered entity for such summary or explanation.
   3. Time and manner of access
      1. RowanSOM must provide the access, including arranging with the individual for a convenient time and place to inspect or obtain a copy of the PHI; or mailing the copy of the PHI at the individual’s request. RowanSOM may discuss the scope, format, and other aspects of the request for access with the individual as necessary to facilitate the timely provision of access.
      2. If the individual requests a copy of the PHI or agrees to a summary or explanation of information, RowanSOM may impose a reasonable cost-based fee, provided that the fee includes only the cost of:
      • • • Copying the PHI, including the cost of supplies and labor.
          • Postage when the individual requested the copy, summary or explanation to be mailed.
          • Preparing an explanation or summary of the PHI.
   4. If RowanSOM and/or its covered entities deny the request to access the PHI, in whole or in part, RowanSOM must provide the individual with a timely written denial. The denial must be in plain language and contain:
      
      • The basis for the denial
      • A statement of the individual’s review rights, including a description of how the individual may exercise such review rights.
      • A description of how the individual may complain to RowanSOM, or the Department of Health and Human Services (DHHS), pursuant to the compliant procedures. The description must include the name, or title, and telephone number of the contact person or office.
   5. If RowanSOM and/or its covered entities do not maintain the PHI that is the subject of the individual’s request for access, and RowanSOM knows where the requested information is maintained, RowanSOM must inform the individual where to direct the request for access.
      1. RowanSOM must document and retain the following information:
         
         • The designated record sets that are subject to access by individuals.
         • The titles of the persons or offices responsible for receiving and processing requests for access by individuals.
   6. All requests made for access to PHI must be made to the individual designated by the Dean and Chief Compliance & Privacy Officer.

VI. REFERENCES

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RowanSOM Chief Compliance & Privacy Officer



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