The new version of MAC OS X, 10.10 (Yosemite) is expected to be released today, Thursday October 16th, and is currently incompatible with the ClearPass registration system and potentially other services at Rowan.

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FAQ

How do I obtain a Rowan Network Account?

If you are a new faculty or staff member and need a network password/e-mail account, an existing department member needs to submit a request at http://support.rowan.edu or send an e-mail tosupport@rowan.edu. Please have them include your full name, Banner ID number, department name and telephone extension.

If you are an incoming student you need to visit http://id.rowan.edu. Choose "No" under "Do you know your network username and password." The system will ask you to verify personal information about yourself, including your SSN and home address.

How do I change my password?

You can change your Rowan Network password by visiting http://id.rowan.edu

Passwords need to be a minimum of 8 characters long and contain 2 of the following: a capital letter, a number or a special character.

How do I choose a strong, secure password?

Please see this article for tips: Change your password

What if I forget my username or password?

Faculty/Staff: If you forget your username or password you can call the Support Desk at 856.256.4400 for assistance.

Students: You can view your username and reset your password by visiting http://id.rowan.edu. The system will ask you to verify personal information about yourself, including your SSN and home address. If you need further assistance, you can call the Support Desk at 856.256.4400.

Can I change my username?

Except in special circumstances for employees, such as marriage or divorce, the answer is no. We have certain naming conventions that we abide by. Employee usernames are last names followed my letters from the first name when needed to avoid duplicate usernames.

We never change student usernames once they are created.

If you are an employee and your name does change as the result of a marriage or divorce, you can contact the Support Desk at 856.256.4400 or support@rowan.edu

 

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