The new version of MAC OS X, 10.10 (Yosemite) is expected to be released today, Thursday October 16th, and is currently incompatible with the ClearPass registration system and potentially other services at Rowan.

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Summary

The IRT Support Desk is responsible for assisting employees and students with all their computer and telecommunication issues, whether on or off campus.

Our main objective is to help Rowan users with computer software and hardware, mobile devices, email, printing, access to network services, network accounts, and all aspects of telecommunications.
 

support@rowan.edu | 856.256.4400 | Memorial Hall South

Contact Us

You can call the IRT Support Desk at 856.256.4400 during normal business hours or email support@rowan.edu.

Hours

The Support Desk hours are 8:00 am through 5:00 pm Monday through Friday.

During the first two weeks of the fall and spring semesters, hours are extended to 6:30 pm Monday through Thursday.

IRT Workshop

If you are having a problem with your computer, IRT has technicians available to assist you. The fastest way to get help or your computer repaired is to bring it to the IRT Workshop, located in Memorial Hall South. 

The IRT workshop hours are 9:00 am – 4:00 pm Monday through Friday

If you have a desktop computer, just bring the computer itself. The other parts, such as monitor, keyboard, mouse, etc are not needed.

Location

The Support Desk is located on the first floor in Memorial Hall South, adjacent to Bunce Hall and across from Bozorth Hall.

Submit a Work Order

If you need help with a technology related issue, there are three convenient ways to submit a work order.

  1. Visit http://support.rowan.edu and login with your network username and password. If you do not know your username or password go to http://id.rowan.edu to reset your password or retrieve your username.
  2. Send an email to support@rowan.edu to create a ticket automatically.
  3. By telephone, if on campus call Extension 4400. If you are off campus dial 856.256.4400.

You can always also visit the Rowan Support Desk in Memorial Hall South. 

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